Last Updated: November 2025
This Refund and Cancellation Policy explains how ShambHost™ (operated by SHAMB BRANDS LTD) handles service cancellations, renewals, and refund requests.
By purchasing or using any of our services, you agree to this policy along with our Terms of Service and Privacy Policy.
1. GENERAL CONDITIONS
All services provided by ShambHost are billed and delivered based on prepaid terms.
You are responsible for understanding this policy before completing any purchase.
Certain products and services are not eligible for refund due to their nature and immediate provisioning.
2. ELIGIBLE SERVICES FOR REFUND
Refunds are only available for first-time purchases of hosting services (excluding domains and third-party products), under the following conditions:
| Service Type | Refund Eligibility | Refund Period |
| ------------------------------ | ---------------------- | --------------------------- |
| Shared Hosting | Yes | Within 7 days of activation |
| WordPress Hosting | Yes | Within 7 days of activation |
| Reseller Hosting | Partial (case-by-case) | Within 7 days |
| Offshore Hosting | No | N/A |
| Lifetime Hosting | No | N/A |
| Domain Registration / Transfer | No | N/A |
| SSL Certificates / Add-ons | No | N/A |
| Dedicated IPs / VPS / Licenses | No | N/A |
3. NON-REFUNDABLE PAYMENTS
The following payments are strictly non-refundable:
Domain name registrations, renewals, or transfers
Lifetime hosting or promotional lifetime offers
Offshore hosting (due to international data center compliance)
Cryptocurrency payments (due to blockchain transaction irreversibility)
Any fees paid to third-party service providers integrated through ShambHost
4. REFUND REQUEST PROCEDURE
To request a refund:
1. Submit a cancellation request through your client area or email billing@shambhost.com.ng.
2. Include your service ID, payment reference, and valid reason for cancellation.
3. If approved, refunds will be processed within 7–14 business days to the original payment method (where possible).
If a service has violated our Acceptable Use Policy (AUP) or been suspended due to abuse, refunds will not be granted.
5. CANCELLATION POLICY
a. Customer-Initiated Cancellations
You may cancel any active service at any time from your client portal or by contacting support.
Upon cancellation, data may be immediately deleted and cannot be recovered.
Prepaid services are not prorated unused time will not be refunded.
b. ShambHost-Initiated Cancellations
ShambHost reserves the right to suspend or terminate accounts for:
Non-payment or chargebacks
Abuse, spam, or violation of TOS/AUP
Fraudulent or illegal activity
No refunds will be issued for accounts terminated under these conditions.
6. RENEWALS AND EXPIRATIONS
All recurring services automatically renew unless cancelled before the due date.
Failure to pay on time may result in suspension or data loss.
Renewal reminders are sent via email before the expiration date; it is the customer’s responsibility to ensure contact details remain up to date.
7. CHARGEBACKS AND DISPUTES
Filing a chargeback or payment dispute without first contacting ShambHost violates this policy.
Such actions will result in immediate account suspension and may lead to permanent termination.
Any chargeback reversed in our favor may incur a ₦10,000 / $20 administrative recovery fee.
We encourage you to contact billing@shambhost.com.ng first to resolve any issue amicably.
8. PROMOTIONAL & DISCOUNTED OFFERS
Promotional or discounted plans are non-refundable unless explicitly stated.
Free domain offers are conditional if a refund is requested on a hosting plan that included a free domain, the standard domain fee will be deducted from the refund amount.
9. SERVICE CREDITS
In limited cases, ShambHost may issue service credits instead of cash refunds.
Service credits can be used toward future invoices but cannot be converted to cash or transferred.
10. MODIFICATION OF POLICY
ShambHost reserves the right to amend or update this Refund and Cancellation Policy at any time.
Any changes will be posted on our official website and take effect immediately.
11. CONTACT INFORMATION
For all billing, refund, or cancellation inquiries, contact:
billing@shambhost.com.ng
https://www.shambhost.com.ng
Operated by SHAMB BRANDS LTD
